What happens if an event is cancelled?

If an organizer cancels an event, you get an email about it. Refunds are issued by the organizer: cancelling an event does not refund your tickets automatically.

The cancellation email

The email has the subject Event cancelled: (event name) and is sent to the address you used at checkout. It says the organizer cancelled the event and will contact you about refunds. It shows your order number, the event date, how many tickets you had and the organizer's name, and replying to it goes to the organizer's contact address when they have set one (otherwise to Equaticket support).

The email does not itself promise a refund. Only if a refund has already been recorded for your order does it also show the refund amount, in the currency you paid in. Free orders have nothing to refund.

If you cannot find it, check your spam or promotions folder.

Getting your money back

• The organizer issues refunds from their dashboard, one whole ticket at a time.
• When a refund is processed, you get a separate refund confirmation email. Your refund is only confirmed once that email arrives.
• The money then usually appears on your card statement within 5 to 10 business days, depending on your bank.

If you have not received a refund confirmation, contact the organizer. Their email address is on the event page, and replying to your ticket email usually reaches them. Have your order number ready.

Equaticket does not hold ticket money. Payments go straight to the organizer's own Stripe account, so only the organizer can refund you. See How Refunds Work.

If the organizer does not respond

If you cannot get a refund from the organizer, you can contact your bank or card issuer about the charge. You can also contact Equaticket support.