Terms of Service for Organizers

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These Terms apply to you as an event organizer. If you are purchasing a ticket to attend an event, please refer to the Equaticket Terms of Service for Buyers.

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1. Scope and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and Equaticket ("ATXDC LLC," "Equaticket," "we," "us," or "our") governing your access to and use of the Equaticket platform as an event organizer, including our website, embeddable widgets, API, and all related services (collectively, the "Service").

By creating an account, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization. In that case, "you" and "your" refer to that organization.

Certain supplemental terms may also apply, including our Privacy Policy, any applicable Data Processing Agreement, and any applicable Enterprise order form. In the event of a conflict between these Terms and a signed Enterprise agreement, the Enterprise agreement controls.

We reserve the right to update these Terms at any time. We will notify you of material changes by email or by posting a notice on the Service at least thirty (30) days before the changes take effect, except where changes are required immediately for legal compliance or security reasons. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. Where required by law, we will obtain your affirmative consent to material changes.

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2. Definitions

• "Organizer" means any individual or entity that creates an account on Equaticket to create events, sell tickets, or manage check-ins.

• "Organization" means the organizational account under which an Organizer operates, including all team members and associated settings.

• "Buyer" or "Attendee" means any individual who purchases or otherwise obtains a ticket to an event through the Service.

• "Event" means any gathering, performance, workshop, festival, or other occurrence for which an Organizer creates a listing and offers tickets through the Service.

• "Subscription Plan" means the tier of service selected by an Organizer (Free, Starter, Growth, or Pro). All paid tiers share the same core features and differ primarily by monthly usage limits. The Free tier has a restricted feature set compared to paid tiers.

• "Stripe Account" means the Organizer's own Stripe account connected to Equaticket via Stripe Connect for the purpose of receiving payments from ticket sales.

• "Organizer Content" means all content uploaded, created, or linked by an Organizer through the Service, including event descriptions, images, logos, branding materials, and external media URLs.

• "Transactional Emails" means system-generated emails sent through Equaticket's email infrastructure in connection with ticket purchases, ticket delivery, refunds, event status, account access, and other operational service events. As of the Effective Date, the platform sends six types of Transactional Emails: ticket delivery, order confirmation, ticket resend, refund confirmation, event cancellation notice, and event reminder. Transactional Emails are further classified into two categories for cap-enforcement purposes:

• Guaranteed Transactional Emails: ticket delivery, order confirmation, refund confirmation, and event cancellation notice. These emails are always sent regardless of email cap status (buyer protection). Note that "guaranteed" refers to Equaticket's obligation to send these emails; actual inbox delivery depends on third-party email infrastructure, spam filters, and recipient email providers, which are outside Equaticket's control.

• Cap-Subject Transactional Emails: ticket resend and event reminder. These emails may be limited, deprioritized, or blocked when your monthly email allocation is reached.

Equaticket may reclassify, add, or modify Transactional Email types from time to time.

• "Non-Transactional Emails" means any email communication not in the Transactional Email category, including marketing, promotional, follow-up, survey, newsletter, or organizer-composed messages. Equaticket does not provide infrastructure for sending Non-Transactional Emails. BYO Email domain configuration (Section 8.7) affects Transactional Email sender identity only and does not enable Non-Transactional Email sending through the Service.

• "Checkout" means the hosted Stripe Checkout page to which Buyers are redirected to complete a ticket purchase.

• "Pause" means a voluntary, Organizer-initiated temporary suspension of a paid Subscription Plan, as described in Section 5.7.

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3. Description of the Service

Equaticket is a software-as-a-service platform that enables you to create event listings, sell tickets (both paid and free), manage check-ins via QR codes, send Transactional Emails to Buyers, and view event analytics. The Service includes hosted event pages, an embeddable ticket widget, QR-based check-in functionality, and an Organizer dashboard.

Equaticket is not:

• the seller of tickets or the merchant of record for any ticket sale
• a ticket reseller, broker, or marketplace
• an escrow agent, fiduciary, or payment processor
• a money transmitter
• an insurer, guarantor, or backstop for event performance, organizer solvency, or buyer reimbursement
• responsible for event production, admission, security, accessibility compliance, permits, insurance, or venue operations

We do not own, control, or endorse any events published through the Service. All events are created and managed solely by you, the Organizer.

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4. Account Registration and Eligibility

4.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service as an Organizer.

You represent and warrant that your events are not targeted at children under the age of 13. If you collect personal data from individuals under 13 through any means, you are solely responsible for obtaining verifiable parental consent and complying with the Children's Online Privacy Protection Act (COPPA) and equivalent international laws. Equaticket disclaims any liability for your failure to comply with age-gating requirements.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Email Verification

Organizers on the Free tier must verify their email address before publishing their first event. This requirement helps prevent abuse and ensures the integrity of the platform.

4.4 Team Members

You may invite team members to your Organization with defined roles (owner, admin, event manager, or check-in only). You are responsible for the actions of all team members operating under your Organization. Role permissions may vary by plan and may change over time.

4.5 Prohibited Jurisdictions

The Service may not be used from jurisdictions subject to comprehensive sanctions by the United States or in violation of any applicable export control or sanctions laws. Equaticket reserves the right to restrict access from or terminate accounts associated with prohibited jurisdictions.

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5. Subscription Plans and Billing

5.1 Plans and Pricing

Equaticket offers four subscription tiers: Free, Starter, Growth, and Pro. Paid plans are available on a quarterly or annual prepaid basis only; we do not offer month-to-month billing. For convenience, we may display monthly-equivalent pricing on our website, but all paid subscriptions are billed upfront for the selected quarterly or annual term.

All paid tiers (Starter, Growth, and Pro) share the same core features. Paid tiers differ primarily by their monthly ticket cap and corresponding email allocation (set at three times the ticket cap). The Free tier includes a restricted feature set compared to paid tiers. Priority support is available exclusively on the Pro tier. Current plan pricing, usage limits, and feature availability as presented on the pricing page or checkout flow at the time of purchase are incorporated into these Terms for that purchase.

Except as necessary for fraud prevention, security, legal compliance, or abuse prevention, there are no per-event ticket caps and no limits on the number of events you may create on any tier.

5.2 No Per-Ticket Fees

Equaticket does not charge per-ticket fees. You pay a flat quarterly or annual subscription fee. Payment processing fees charged by Stripe are separate and are determined by Stripe under your agreement with Stripe. Equaticket does not add any surcharge or markup on Stripe's processing fees.

5.3 Billing Cycle and Auto-Renewal

Paid subscriptions are billed on a quarterly (every three months) or annual (every twelve months) basis, payable upfront at the start of each billing period. Annual billing is available at a 25% discount off the annualized quarterly rate, equivalent to one quarter free. Annual subscriptions are non-refundable except as provided in Section 5.8 (Money-Back Guarantee). By selecting annual billing, you acknowledge that you are committing to a twelve-month prepaid term and that no refund will be issued for unused time if you cancel early.

Your subscription automatically renews at the end of each billing cycle unless you cancel or pause before the renewal date. By subscribing to a paid plan, you authorize Equaticket to charge the applicable renewal fees to your payment method on file. To avoid renewal charges, you must cancel before the start of the next billing period.

All subscription fees are exclusive of applicable taxes. You are responsible for any sales tax, VAT, or other taxes imposed on your subscription fees, unless otherwise stated.

All fees are non-refundable except as expressly stated in these Terms or as required by applicable law.

If payment fails, we may use a third-party billing processor to retry the charge and will make reasonable efforts to notify you before suspending your account. We may suspend your access to paid features until the outstanding amount is collected, provided that suspension for billing failure does not impair buyer-critical functions (check-in and refund processing for pre-existing events). Repeated or unresolved payment failures may result in account downgrade to the Free tier or termination in accordance with Section 18.2. We reserve the right to pursue collection of unpaid amounts through lawful means.

5.4 Upgrades and Downgrades

You may upgrade or downgrade your Subscription Plan at any time. Upgrades take effect immediately: you receive a prorated credit for the unused portion of your current billing period applied toward the new tier, and your billing cycle resets from the upgrade date. You may also change billing terms (quarterly to annual or vice versa) at the time of upgrade. Downgrades take effect at the end of the current billing cycle. When downgrading, you retain access to your current tier's features through the end of the paid period. No mid-cycle refunds are issued for downgrades.

5.5 Cancellation

You may cancel your subscription at any time from your billing settings. Cancellation stops renewal and takes effect at the end of the current billing period. Upon cancellation, your account reverts to the Free tier. Cancellation does not eliminate any existing obligations to ticket holders, including the obligation to fulfill or refund tickets for events already sold.

5.6 Account Deletion

Subscription cancellation (Section 5.5) downgrades your account to the Free tier and retains your data. If you wish to permanently delete your Organization account and all associated data, you may initiate self-service account deletion from your dashboard (Settings → Account → Delete Organization). Account deletion is a two-phase process:

Grace period: Following your deletion request, your account enters a 30-day grace period. During this period, your account is suspended (ticket sales paused, dashboard access restricted to export only), but no data is permanently deleted. You may cancel the deletion request at any time during the grace period by contacting support. All team members are notified by email at the time of the deletion request.

Permanent deletion: After the 30-day grace period expires, your Organization account, event listings, team member records, and Organizer configuration data are permanently deleted from active systems. This deletion is irreversible.

What is retained after deletion: Certain data is retained after permanent deletion, as required or permitted by applicable law:

• Financial records (orders, payments, refunds, and related transaction data) are retained for seven (7) years following the event date or account closure, whichever is later, for tax compliance, dispute resolution, and legal obligations. Buyer PII within these records (name, email address) is anonymized at time of permanent deletion; anonymized financial records may be retained indefinitely.
• Consent records (both Organizer and Buyer acceptance records) are retained for legal and compliance purposes and are not deleted.
• Outbound webhooks and API keys are immediately and permanently revoked upon initiation of a deletion request. If you cancel the deletion request within the grace period, previously revoked API keys and webhooks will be restored.

Deleted data may continue to exist in encrypted backup archives for up to ninety (90) days following deletion from active systems, during which time it is inaccessible to production services and will be permanently overwritten through normal backup rotation.

5.7 Subscription Pause

Organizers on paid plans may pause their subscription once per rolling twelve-month period (measured from the end date of the most recent pause) for up to ninety (90) days. A pause request may be submitted at any time, but the pause takes effect at the end of the current billing period. You retain full access to the Service through the remainder of the paid period. The 90-day pause window begins on the date the pause takes effect, not the date the request is submitted.

During a pause:

• No subscription fees are charged.
• All data, settings, and Stripe connections are preserved with read-only access to historical data, including data export capability.
• Ticket sales are suspended. Published event pages remain visible with full event details but display a "Tickets currently unavailable" notice. Unpublished and draft events are hidden.
• Check-in functionality and refund processing continue for pre-existing events (buyer protection).
• BYO email domain settings remain configured during pause; however, organizer-facing paid email functionality is inactive. Guaranteed Transactional Emails for pre-existing events (refund confirmation, event cancellation notice) may still be sent as necessary for buyer protection.

Equaticket will send you notification emails at approximately day sixty (60) and day eighty (80) of a pause period as reminders of the approaching auto-cancellation deadline.

If you do not reactivate within 90 days, the subscription auto-cancels and your account reverts to the Free tier. Data is retained in accordance with Section 11.3.

Upon reactivation, the subscription resumes at the same tier and rate, including any grandfathered pricing. You may also change your tier or switch between quarterly and annual billing at the time of reactivation.

Equaticket may deny pause eligibility where there is evidence of fraud, abuse, elevated chargeback rates, or material violation of these Terms. If pause eligibility is revoked during an active pause, Equaticket will provide you with at least fourteen (14) days' notice before resuming billing or reverting the account to the Free tier.

5.8 Money-Back Guarantee

New paying Organizers may request a full refund of their first billing period, no questions asked, provided the request is made before that first billing period ends. For Organizers who start on a quarterly plan, this guarantee applies to the first quarterly payment. This guarantee does not apply to annual plans — annual subscriptions are non-refundable from the date of purchase. The guarantee is available once per Organization.

If you pause during your first billing period, the guarantee window does not extend — it expires at the end of the original first billing period regardless of pause status.

This guarantee is void where misuse, fraud, abuse, chargeback manipulation, or material violation of these Terms has occurred. Equaticket reserves the right to deny the guarantee where the same individual or payment method has previously claimed a guarantee under a different Organization.

5.9 Price Changes

We may change subscription pricing from time to time. We will provide at least thirty (30) days' advance notice of price changes via email. Price changes apply prospectively at your next renewal; your current billing period is unaffected. Existing subscribers on grandfathered pricing retain their rate until they cancel, downgrade, or otherwise change their plan.

5.10 Enterprise Plans

If your needs exceed the Pro tier limits (more than 3,500 tickets per month), please contact us for custom Enterprise pricing. Enterprise agreements are governed by a separate written contract.

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6. Payment Processing and Stripe Connect

6.1 Stripe Connect

Equaticket uses Stripe Connect (Standard) to facilitate payment processing for ticket sales. You must connect your own Stripe account to receive payments from Buyers. You appoint Stripe — not Equaticket — to process payments. Equaticket is not a payment processor or money transmitter. Equaticket does not at any time hold, custody, or control funds from ticket sales. All ticket sale proceeds flow directly from the Buyer to your Stripe account.

6.2 Stripe's Terms

By connecting a Stripe account through the Service, you agree to be bound by Stripe's terms of service, including the Stripe Connected Account Agreement. Equaticket is not responsible for Stripe's actions, policies, fees, or changes to Stripe's terms. Stripe will notify you directly of changes to its agreements.

6.3 Your Payment Obligations

You are solely responsible for:

a) Maintaining a valid, active Stripe account in good standing.

b) Complying with all applicable payment regulations, anti-money laundering laws, and sanctions requirements, to the extent applicable to your activities.

c) Completing and maintaining all required Stripe onboarding, identity verification (KYC), and compliance requirements.

d) Accurately representing ticket prices and any applicable taxes or fees on your event listings, such that the price shown to Buyers reflects the actual amount charged at Checkout.

e) Issuing refunds to Buyers in accordance with your stated refund policy and these Terms.

f) All disputes, chargebacks, reversed payments, fraudulent transactions, and negative balances associated with your ticket sales. When a Buyer initiates a chargeback, the dispute is handled directly between the Buyer's financial institution and your Stripe account. Stripe may place holds or reserves on your account during an active dispute. Equaticket has no visibility into or control over chargeback proceedings. Elevated chargeback rates may result in suspension of your account or revocation of pause eligibility.

6.4 Stripe Account Issues

Equaticket may suspend your ability to publish events or sell tickets if your Stripe account is disconnected, restricted, held, delayed, or otherwise not in good standing. Equaticket is not liable for any Stripe reserves, delayed payouts, account holds, chargebacks, underwriting decisions, or other actions taken by Stripe. Equaticket may rely on Stripe's determinations regarding account status, reserves, restrictions, fraud, or payment risk and is not obligated to independently review or override such determinations.

Important — Stripe reserves and holds: Stripe may place rolling reserves on your payouts — particularly for new accounts or accounts with elevated dispute rates — temporarily retaining a percentage of ticket revenue before releasing it to you. This is a standard Stripe business practice, not an Equaticket decision, and is outside our control. We recommend reviewing Stripe's reserve policies before your first event.

If your Stripe account is suspended while tickets are outstanding: If Stripe suspends or restricts your account after tickets have been sold, you remain solely responsible for all obligations to your ticket holders, including providing refunds to the extent Stripe permits. You must notify affected buyers promptly. Equaticket reserves the right to notify buyers on your behalf that new ticket sales have been suspended and to direct them to contact you regarding existing ticket status.

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7. Refund Policy

7.1 Full-Ticket Refunds Only

At this time, Equaticket supports full-ticket refunds only. Partial refunds are not available through the Service. Each refund corresponds to one ticket: one refund cancels one ticket.

7.2 Your Refund Responsibilities

Refunds for ticket purchases are your responsibility as the Organizer. You initiate refunds from your dashboard, and the refund is processed through Stripe back to the Buyer's original payment method. Equaticket does not independently process refunds, as we do not hold Buyer funds. Refund timelines depend on Stripe and the Buyer's financial institution.

You must display your refund policy on your event listing prior to ticket purchase. The refund policy may state "no refunds," but it must be disclosed. If no refund policy is displayed, Buyers may reasonably expect a full refund for cancelled events.

Your refund obligations to existing ticket holders survive cancellation or termination of your account. See Section 18.3.

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8. Organizer Responsibilities and Conduct

8.1 Lawful Events

You are solely responsible for ensuring that your events comply with all applicable local, state, federal, and international laws and regulations, including but not limited to permits, licenses, accessibility requirements, age restrictions, fire codes, health and safety regulations, and insurance requirements.

8.2 Authority and Event Fulfillment

You represent and warrant that you have full authority to create, publish, and sell tickets for each event you list on the Service, including any required agreements with venues, performers, and other third parties. This includes promoters, booking agents, and co-producers who organize events on behalf of a venue or primary rights holder — you represent that you have express authorization from any such rights holder to sell tickets on their behalf.

You are responsible for fulfilling the events you list. If you cancel or materially change an event — regardless of the reason, including weather, force majeure, venue issues, or any other cause — you are responsible for notifying all ticket holders and making commercially reasonable efforts to provide remedies, including refunds as required by your stated refund policy or applicable law, and otherwise where operationally possible through the payment processing rails then available to you.

8.3 Accurate Event Information and Buyer Contact

You must provide accurate, complete, and truthful information for all event listings, including event name, date, time, location, pricing, and description. You must maintain a valid contact email address that is accessible to Buyers for event-related inquiries. Misleading or fraudulent event listings are prohibited and may result in immediate account termination.

You are expected to respond to event-related buyer inquiries in a timely manner, including inquiries facilitated by Equaticket support. Buyers who cannot reach you may have recourse through their financial institution, which may affect your Stripe account standing.

8.4 Tax Obligations

You are solely responsible for determining, collecting, reporting, and remitting any applicable taxes (including sales tax, VAT, or entertainment taxes) on ticket sales. Equaticket does not calculate, collect, or remit taxes on your behalf. Stripe may issue tax forms (such as Form 1099-K) directly to you based on your payout volume; Equaticket does not issue tax forms for ticket revenue.

8.5 Attendee Relations

You are solely responsible for handling attendee complaints, denied entry, postponements, venue changes, and all other aspects of the attendee experience. You must not oversell events beyond actual lawful venue capacity. If you discover that an event has been oversold after tickets are sold, you must promptly notify affected Buyers and issue refunds.

Buyer-facing ticket rights are also governed by the Equaticket Terms of Service for Buyers. Organizers cannot contractually override the buyer protections described therein, including Equaticket's obligation to send Guaranteed Transactional Emails regardless of your email cap status.

8.6 Prohibited Content and Activities

You may not use the Service to:

• List fraudulent, fictitious, or misleading events, or events for which you have no lawful authority to host or sell tickets.
• Sell tickets that violate the rights of any third party, including intellectual property rights.
• Facilitate or promote illegal activity, violence, discrimination, hate speech, or extremism.
• Facilitate or promote weapons sales, trafficking, exploitation, or sanctioned activities.
• Engage in deceptive fundraising or charity misrepresentation. Legitimate charity, fundraising, and benefit events are welcome on the platform.
• Use the email functionality (including BYO email domains) to send unsolicited communications or spam, or in violation of the CAN-SPAM Act, CASL, GDPR, or applicable anti-spam laws in connection with organizer-provided recipient data, organizer-triggered communications, or off-platform use of attendee data obtained through the Service. Violation of this clause may result in immediate suspension of email privileges or account termination without refund.
• Create multiple accounts for the purpose of exceeding monthly ticket caps or circumventing plan limitations.
• Attempt to reverse-engineer, scrape, or systematically extract data from the Service; conduct security or penetration testing without written authorization from Equaticket; or introduce malware, harmful code, or bots into the Service.
• Use the Service's check-in tools to collect personal data about attendees for purposes unrelated to event management, in violation of applicable privacy laws.
• Use the Service in any manner that could damage, disable, or materially impair the Service or interfere with any other party's use.

API Access. API keys issued under your Organization are organization-scoped and may not be shared with unauthorized third parties or transferred between organizations. You must comply with all applicable rate limits as described in your plan documentation. Equaticket's API deprecation policy governs the treatment of deprecated endpoints and is published at docs.equaticket.com/api/deprecation-policy. Separate API Terms of Service, accepted at the time of API key creation, govern your use of the public API and are incorporated herein by reference.

8.7 BYO Email Domain

If you connect your own sending domain via the BYO Email feature (available on paid tiers), you represent and warrant that you have full authority to use the connected domain for email sending. You are responsible for proper DNS and authentication setup (SPF, DKIM, DMARC). Equaticket is not responsible for deliverability issues, sender reputation damage, or third-party filtering attributable to your domain configuration, content, or sending practices. BYO Email changes the sender identity on Transactional Emails only — it does not unlock additional email types or enable Non-Transactional Emails through Equaticket.

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9. Usage Limits, Enforcement, and Platform Rights

9.1 Plan Limits

Each Subscription Plan includes a monthly ticket cap and a corresponding monthly email allocation (set at three times the ticket cap). Except as necessary for fraud prevention, security, legal compliance, or abuse prevention, there are no per-event ticket caps and no limits on the number of events you may create. Current limits are published on our pricing page. If limits are changed, existing Organizers will be given at least thirty (30) days' notice, and changes apply prospectively at renewal unless required for legal, security, or abuse reasons.

9.2 Enforcement of Ticket Limits

Usage limits are enforced on you as the Organizer, not on Buyers. We will never block a Buyer's purchase on an already-published event due to your plan limits. If you reach your monthly ticket cap mid-month, sales on your existing published events will continue uninterrupted. You will receive an upgrade prompt, and limits will be enforced on your next event publish attempt. Your current usage is visible in your dashboard. Equaticket's internal records are determinative in the event of a usage dispute.

9.3 Email Delivery and Caps

Equaticket's email infrastructure is used exclusively for Transactional Emails (as defined in Section 2). No marketing, promotional, or organizer-composed messages are sent through Equaticket. All non-transactional communication with your attendees is your responsibility through your own email tools or BYO Email domain.

The six platform email types as of the Effective Date are:

• Ticket delivery — triggered by purchase completion. Guaranteed; always sends, even at cap.
• Order confirmation — triggered by payment confirmation. Guaranteed; always sends, even at cap.
• Ticket resend — triggered by Buyer request via magic link. Cap-Subject; blocked at cap.
• Refund confirmation — triggered when you process a refund. Guaranteed; always sends, even at cap.
• Event cancellation notice — triggered when you cancel an event. Guaranteed; always sends, even at cap.
• Event reminder — triggered before event start. Cap-Subject; skipped at cap. You may toggle this per event.

When your monthly email cap is reached, Guaranteed Transactional Emails continue to be sent (buyer protection). Cap-Subject Transactional Emails are deprioritized or blocked with an upgrade prompt.

The continuation of Guaranteed Transactional Emails beyond the email cap is a buyer-protection measure and does not create an entitlement to unlimited email delivery. Equaticket may impose additional technical, anti-fraud, security, or abuse-related rate limits at any time. Equaticket may reclassify, add, or modify Transactional Email types and their cap treatment from time to time.

Equaticket does not guarantee inbox placement, delivery timing, or deliverability of any email. Buyers should check spam and promotions folders if expected emails are not received.

9.4 Event Removal and Suspension Rights

Equaticket reserves the right to investigate accounts, events, content, or transactions for fraud, abuse, safety, legal compliance, or platform integrity. We may, without prior notice where reasonably necessary for the protection of Buyers or platform integrity:

• Reject, remove, suspend, or unpublish events.
• Suspend ticket sales for specific events or your entire Organization.
• Disable or restrict your access to the Service.
• Request information or documentation from you.

These actions may be taken where there is suspected fraud, elevated dispute or chargeback rates, legal risk, security incidents, harm to Buyers or platform integrity, Stripe account problems, legal requests, or any material violation of these Terms. Actions based on reputational concerns will be limited to circumstances involving illegal conduct, substantial harm to third parties, or material misrepresentation — we will not exercise this right based solely on the content of legal events.

Where Equaticket removes or suspends an event listing for which tickets have already been sold, we will make commercially reasonable efforts to notify affected Buyers and direct them to contact you regarding ticket status. Removal of an event listing from sale does not automatically invalidate existing tickets unless Equaticket expressly states otherwise.

Equaticket has no obligation to disclose the details of any internal fraud, safety, risk, or compliance review.

Review process: Where practicable and not prohibited by legal, risk, or security considerations, Equaticket will endeavor to provide you with a general statement of the reason for a suspension. You may contact Equaticket support to provide corrective information or request review of a suspension decision. Equaticket is not obligated to reinstate suspended accounts or events, but will consider information you provide in good faith. Accounts suspended for fraud, safety, or active legal investigation are not eligible for review.

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10. Intellectual Property

10.1 Equaticket's IP

The Service, including all software, design, trademarks, logos, and content created by Equaticket, is owned by Equaticket and protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

10.2 Organizer Content

You retain ownership of all Organizer Content. By uploading or linking content, you grant Equaticket a non-exclusive, worldwide, royalty-free license to display, host, cache, format, transmit, distribute, reproduce, and make technical modifications to such content solely as necessary to provide the Service (e.g., displaying event pages, rendering embeddable widgets, sending Transactional Emails, formatting content for different devices).

By uploading or linking content, you represent and warrant that you own or have the necessary licenses, rights, and permissions to use and authorize Equaticket to use all intellectual property in such content. You are responsible for the availability, legality, and security of any externally hosted content (such as images) linked from your event pages.

10.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Equaticket a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without obligation to you.

10.4 Use of Your Name and Logo in Marketing

By using the Service, you grant Equaticket a non-exclusive, royalty-free right to use your organization's name and logo in Equaticket's marketing materials — including our website, case studies, customer lists, and promotional content — solely to identify you as a customer of Equaticket. We will not represent that you endorse Equaticket's products or services without your express permission, and we will not alter your logo in a way that misrepresents your brand.

If you prefer that your name and logo not be used in this way, you may opt out at any time by contacting us at support@equaticket.com. We will make reasonable efforts to honor your opt-out request within sixty (60) days of receipt. The opt-out applies prospectively to new marketing uses — we are not obligated to remove your name or logo from marketing materials already published or distributed prior to receiving your opt-out request (such as archived case studies, printed materials, or previously published web pages), but we will honor the opt-out in new or updated materials going forward.

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10.5 Copyright Infringement (DMCA)

Equaticket respects the intellectual property rights of others and expects all Organizers and users of the Service to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), 17 U.S.C. § 512, Equaticket will respond expeditiously to valid notices of claimed copyright infringement and will take appropriate action under the DMCA, including removal or disabling of access to allegedly infringing material. This section establishes Equaticket's notice-and-takedown procedure, counter-notification procedure, designated agent designation, and repeat infringer policy — the components of DMCA compliance most directly implicated by a platform that hosts user-generated content.

Designated Agent

Equaticket has designated an agent to receive notices of claimed copyright infringement. Our Designated Agent's contact information is:

DMCA Designated Agent

ATXDC LLC

Drew Connerton

Email: atxdc.llc@gmail.com

Phone: 214-729-3475

Mailing Address: 1401 Lavaca St #899, Austin, Texas 78701

This information is also registered with the U.S. Copyright Office's online Designated Agent Directory at copyright.gov/dmca-directory, as required by 17 U.S.C. § 512(c)(2), which requires the designated agent's name, address, phone number, and email address to be provided both on the service and to the Copyright Office.

How to Submit a Takedown Notice (Notice of Claimed Infringement)

If you believe that content posted on or through the Service infringes your copyright, please send a written notification of claimed infringement ("Takedown Notice") to our Designated Agent at the contact information above. To be effective under the DMCA, your Takedown Notice must include all of the following elements, as required by 17 U.S.C. § 512(c)(3)(A):

1. Signature. A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly being infringed.

1. Identification of the copyrighted work. Identification of the copyrighted work claimed to have been infringed. If multiple copyrighted works are covered by a single notice, a representative list of such works.

1. Identification of the infringing material. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and that is to be removed or to which access is to be disabled. You must provide information reasonably sufficient to permit us to locate the material on the Service, such as a specific URL or other precise identifying information.

1. Your contact information. Your name, address, telephone number, and email address so that we can contact you regarding your notice.

1. Good faith belief statement. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law.

1. Accuracy and authority statement. A statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Please note that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability for damages, including costs and attorneys' fees. Takedown Notices that are incomplete, inaccurate, or made in bad faith may not be acted upon and may not qualify for safe harbor protections.

Equaticket's Response to a Valid Takedown Notice

Upon receipt of a Takedown Notice that substantially complies with the requirements above, Equaticket will:

1. Expeditiously remove or disable access to the allegedly infringing material.
2. Take reasonable steps to notify the Organizer or user who posted the material that it has been removed or disabled.
3. Provide that Organizer or user with information about how to submit a counter-notification if they believe the removal was made in error.

How to Submit a Counter-Notification

If you are an Organizer or user whose material has been removed or disabled in response to a Takedown Notice, and you believe the removal was made in error or that the material was misidentified, you may submit a counter-notification ("Counter-Notification") to our Designated Agent. To be effective, your Counter-Notification must include all of the following elements, as required by 17 U.S.C. § 512(g)(3):

1. Your signature. Your physical or electronic signature.

1. Identification of the removed material. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled (such as the specific URL).

1. Good faith belief statement. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.

1. Your contact information and consent to jurisdiction. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, to the jurisdiction of the U.S. District Court for the Western District of Texas), and that you will accept service of process from the person who submitted the original Takedown Notice, or that person's agent.

Please note that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability for damages, including costs and attorneys' fees.

Equaticket's Response to a Valid Counter-Notification

If Equaticket receives a Counter-Notification that substantially complies with the requirements above, Equaticket will:

1. Forward a copy of the Counter-Notification to the person who submitted the original Takedown Notice, informing them that Equaticket will replace the removed material or restore access to it in not less than ten (10) nor more than fourteen (14) business days from receipt of the Counter-Notification.
2. Replace the removed material or restore access to it within that 10-to-14 business day window, unless Equaticket's Designated Agent first receives notice from the original Takedown Notice submitter that they have filed a court action seeking a court order to restrain the Organizer or user from engaging in infringing activity related to the material.

Repeat Infringer Policy

It is Equaticket's policy, in appropriate circumstances and at Equaticket's reasonable discretion, to terminate the accounts of Organizers and users who are repeat copyright infringers, as required by 17 U.S.C. § 512(i). The statute does not prescribe a specific number of notices that triggers termination; what matters is that the policy is adopted, communicated, tracked, and reasonably implemented. As a general guideline, an Organizer or user who has been the subject of two or more valid Takedown Notices identifying infringing material within any rolling twelve (12) month period — where the material has not been restored pursuant to a valid Counter-Notification — may be considered a repeat infringer and subject to account termination. Equaticket reserves the right to act with fewer incidents where the infringement is egregious or willful, and to exercise discretion in all circumstances based on the specific facts presented. Equaticket also reserves the right to limit or terminate access to the Service for users whose conduct suggests a pattern of copyright infringement regardless of the number of formal notices received.

Accounts suspended for repeat infringement are not entitled to a refund of any prepaid subscription fees, except where required by applicable law.

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11. Data and Privacy

11.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and share personal information. By using the Service, you consent to the practices described in the Privacy Policy.

11.2 Data Roles

As between you and Equaticket, you determine the purposes and means of processing Buyer and Attendee personal data collected through the Service and act as the data controller for such data. Equaticket acts as a data processor on your behalf for event and ticket-related Buyer data. You are responsible for ensuring you have a lawful basis for collecting and processing Buyer data, for providing legally required notices, for obtaining any required consents from Buyers and Attendees, and for complying with applicable privacy laws (including GDPR, CCPA, and other applicable data protection regulations).

Equaticket may also process data as an independent controller where required for its own legitimate business purposes, including security, billing, fraud prevention, legal compliance, abuse detection, and account administration. Any platform analytics performed by Equaticket as an independent controller will use aggregated or de-identified data to the extent practicable.

Where personal data is transferred outside the European Economic Area, such transfers occur in accordance with applicable data transfer mechanisms as described in the Privacy Policy or applicable Data Processing Agreement.

11.3 Data Retention

We retain your account data, event data, and transaction records in accordance with the following retention schedule. Our Privacy Policy describes these periods in additional detail.

Inactive accounts: Accounts on the Free tier that remain inactive for twelve (12) months or more may be terminated with thirty (30) days' prior notice, as described in Section 18.2.

Account deletion: The self-service account deletion flow is described in Section 5.6. Upon permanent deletion, data is deleted or anonymized as described therein, subject to the retention obligations in this table.

11.4 Data Export

You may export your data (including attendee lists, order history, and event data) in CSV format through the Service on applicable plans. Data export is processed client-side in your browser. Data export remains available during a subscription pause.

11.5 Data Security

Equaticket implements commercially reasonable technical and organizational security measures to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected parties as required by applicable law. If a breach arises from your own systems, website, or BYO Email configuration, notification obligations for affected Buyers may rest with you as the data controller.

11.6 Confidentiality

Equaticket will not disclose your non-public business information shared with us in connection with your use of the Service — including event pre-announcements, revenue data, BYO Email API key configuration, and event pricing strategies — to third parties, except: (a) as necessary to provide the Service; (b) as required by applicable law, regulation, court order, or government authority; (c) with your consent; or (d) to Equaticket's employees, contractors, and service providers who need access to provide the Service and are bound by confidentiality obligations. This provision does not apply to information that is or becomes publicly available through no fault of Equaticket, or to information independently developed by Equaticket without reference to your confidential information.

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12. Embeddable Widget, Integrations, and Third-Party Services

12.1 Widget Usage

You may embed the Equaticket ticket widget on your own websites. The widget displays ticket information and directs Buyers to a hosted Checkout page on Equaticket. Payment processing never occurs within the embedded widget itself. You are responsible for the lawful use of the widget on your own sites.

12.2 Widget and Service Availability

Equaticket does not guarantee uninterrupted availability of the embeddable widget, hosted event pages, or any other component of the Service. Equaticket is not liable for any business impact resulting from widget or service unavailability. No service level agreement (SLA) or uptime commitment is provided under these Terms; any SLA terms require a separate signed Enterprise agreement.

12.3 Branding

Event pages and widgets display "Powered by Equaticket" branding by default. Organizers on Free plans may not remove this branding. Organizers on paid plans (Starter, Growth, and Pro) may remove or suppress the "Powered by Equaticket" attribution through their dashboard branding settings. You may not alter, obscure, or misrepresent the branding in any other way, including through CSS, scripting, overlays, or any other technical means.

If you downgrade from a paid plan to the Free tier, the "Powered by Equaticket" badge will reactivate on your event pages and widgets. Any branding removal settings configured during your paid plan will be suspended upon downgrade and will require reactivation if you subsequently return to a paid plan.

12.4 Third-Party Services

The Service relies on third-party infrastructure providers for hosting, email delivery, payment processing, asynchronous data processing, database management, and other platform infrastructure functions. Equaticket is not liable for disruptions, outages, data handling issues, or performance degradation caused by third-party services, including but not limited to payment processors, email delivery services, hosting providers, DNS providers, and internet connectivity providers.

Equaticket is not responsible for third-party website performance, scripts, cookies, tracking, or security on your websites where the widget is embedded.

12.5 Check-In Features

Unless otherwise expressly stated by Equaticket, check-in features require an active network connection and a supported device. Equaticket does not guarantee offline validation capability or continuous uptime during your event. Check-in functionality continues to operate during a subscription pause or billing lapse for pre-existing events. We recommend maintaining an accessible attendee list as a backup for check-in in the event of connectivity issues.

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13. Service Modifications

Equaticket may modify, add, or discontinue features of the Service at any time. We will provide at least thirty (30) days' advance notice of material feature removals or deprecations, except where immediate changes are required for security, legal compliance, or third-party service changes. Such modifications do not give rise to any liability, provided we honor prepaid subscription commitments for the current billing period. We are not required to maintain any particular feature or functionality indefinitely.

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14. Service Availability and Disclaimers

14.1 Availability

The Service is provided on an "as is" and "as available" basis. We use commercially reasonable efforts to maintain uptime and reliability, but we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. No SLA is provided unless expressly agreed in writing in a separate Enterprise agreement.

14.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily affects availability. When possible, we will provide advance notice of planned downtime.

14.3 No Guarantees

Equaticket does not guarantee:

• Event attendance, ticket sales volume, or revenue for any event you create.
• Event performance, organizer solvency, or buyer reimbursement.
• Deliverability, inbox placement, or delivery timing of any email.
• Uninterrupted operation of third-party services, including Stripe, email delivery providers, hosting services, DNS, or internet connectivity.
• Compatibility with all devices, browsers, or email clients.

14.4 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EQUATICKET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

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15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EQUATICKET, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR REVENUE, WHETHER ARISING FROM CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF EQUATICKET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EQUATICKET'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO EQUATICKET IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

WITHOUT LIMITING THE FOREGOING, EQUATICKET IS NOT LIABLE FOR:

• Any loss arising from your events, including attendee disputes, injuries, or property claims.
• Any loss arising from Stripe's processing of payments, Stripe's terms and policies, or any Stripe reserves, holds, delays, or account actions.
• Lost profits from events, missed admissions, or venue issues.
• Chargebacks, payment disputes, or reversed payments.
• Spam filtering, email non-delivery, or email delivery delays.
• Outages or performance issues in third-party infrastructure.

The liability cap and exclusions above do not apply to liability arising from Equaticket's gross negligence, willful misconduct, or fraud.

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16. Indemnification

You agree to indemnify, defend, and hold harmless Equaticket and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

a) Your use of the Service or violation of these Terms.

b) Your violation of any law, regulation, or third-party rights.

c) Any event you organize, including disputes with Buyers, attendees, venues, performers, or any third party arising from the event itself or from your conduct.

d) Any Organizer Content you upload, publish, link, or distribute through the Service.

e) Any tax liability, penalty, or claim arising from your failure to collect, report, or remit applicable taxes.

f) Any chargebacks, disputes, reversed payments, or fraudulent transactions related to your events or ticket sales.

g) Any attendee injury claims, consumer protection claims, or venue disputes related to your events.

h) Any violation of CAN-SPAM, CASL, GDPR, or other anti-spam or privacy laws in connection with organizer-provided recipient data, organizer-configured sender identity, BYO Email use, or off-platform use of attendee data obtained through the Service.

The foregoing indemnification obligations do not apply to the extent that any claim, loss, or liability arises from Equaticket's own gross negligence or willful misconduct.

Indemnification Procedures. If Equaticket seeks indemnification from you under this Section, Equaticket will: (1) provide you with prompt written notice of the claim giving rise to the indemnification obligation; (2) give you the right to control the defense and settlement of such claim with counsel of your choosing, provided that Equaticket may participate in the defense at its own expense; and (3) not settle any claim that imposes any obligation or liability on you without your prior written consent. You agree to cooperate reasonably with Equaticket in the defense of any such claim.

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17. Dispute Resolution

17.1 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at legal@equaticket.com and attempt to resolve any dispute informally for at least thirty (30) days.

17.2 Formal Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally pursuant to Section 17.1 shall be subject to the exclusive jurisdiction of the state or federal courts located in Travis County, Texas, and each party irrevocably submits to the personal jurisdiction of such courts for such purpose.

Waiver of Jury Trial. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

Small Claims. Notwithstanding the foregoing, either party may bring an individual action in a Texas justice court (small claims) for disputes within that court's jurisdictional limit, currently up to twenty thousand dollars ($20,000), without waiving any right to appeal.

Injunctive Relief. Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, without waiving the right to have the underlying dispute resolved by the courts specified in this Section.

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18. Termination

18.1 Termination by You

You may terminate your account at any time by cancelling your subscription from your billing settings (which reverts your account to the Free tier per Section 5.5) or by requesting account deletion (per Section 5.6).

18.2 Termination and Suspension by Equaticket

We may suspend or terminate your account, or suspend specific functionality, immediately and without prior notice where reasonably necessary due to:

• Breach of these Terms.
• Fraud, suspected fraud, or elevated dispute or chargeback rates.
• Abuse of the Free tier or any plan limits.
• Security incidents or threats to platform integrity.
• Legal requests, court orders, or regulatory requirements.
• Harm to Buyers, other users, or the platform.
• Stripe account disconnection, restriction, or noncompliance.
• Abusive, threatening, or harassing conduct directed at Equaticket personnel or support staff.
• Any other conduct that poses material legal or safety risk to Equaticket, Buyers, or third parties.

We may also terminate Free-tier accounts that remain inactive for twelve (12) months or more, with thirty (30) days' prior notice sent to the account's registered email address. Paid-tier accounts are not subject to inactivity-based termination while an active subscription is maintained.

18.3 Effect of Termination

Upon termination, your right to use the Service ceases. We may retain your data for a reasonable period in accordance with our data retention practices (Section 11.3).

Termination does not eliminate obligations relating to past events, outstanding refunds, disputes, taxes, chargebacks, or indemnification.

Sections that by their nature should survive termination will survive, including Sections 10 (Intellectual Property), 11 (Data and Privacy), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 17 (Dispute Resolution), 19 (Governing Law), and 20 (General Provisions). In addition, the following obligations survive termination with respect to events that occurred or tickets that were sold prior to termination: Section 6.3 (payment obligations, chargebacks, and negative balances for past transactions, including your obligation to maintain a Stripe account in good standing sufficient to process post-termination chargebacks and refunds relating to pre-termination ticket sales), Section 7.2 (refund responsibilities for already-sold tickets), Section 8.2 (event fulfillment obligations to existing ticket holders), and Section 8.4 (tax obligations for past ticket sales).

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19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law provisions. Any legal proceedings shall be brought exclusively in the state or federal courts located in Travis County, Texas.

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20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy, any applicable Data Processing Agreement, and any applicable Enterprise agreement, constitute the entire agreement between you and Equaticket with respect to the Service and supersede all prior agreements and understandings.

20.2 Severability

If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

20.3 Waiver

The failure of Equaticket to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. Equaticket may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

20.5 Notices

We may send notices to you via the email address associated with your account or through in-product notifications. Notices sent by email are deemed received twenty-four (24) hours after sending, provided no bounce or delivery failure notification is received by the sender. You may send legal notices to us at legal@equaticket.com. Notices to Equaticket must be sent to the designated legal contact address to be effective.

20.6 Force Majeure

Equaticket shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control (events of force majeure), including but not limited to natural disasters, acts of government, pandemics, internet failures, or third-party service outages. For the avoidance of doubt, force majeure affecting Equaticket's infrastructure does not shift your obligations to your ticket holders onto Equaticket.

20.7 Independent Contractors

Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and Equaticket.

20.8 Time Limit on Claims

Any claim or cause of action arising out of or related to these Terms or the Service — whether brought by you against Equaticket or by Equaticket against you — must be brought within one (1) year after the claim or cause of action first accrues. Claims not brought within this period are permanently waived and barred, to the maximum extent permitted by applicable law. Notwithstanding the foregoing, claims arising from billing errors accrue when the claimant discovers or reasonably should have discovered the error, not necessarily from the date the error first occurred.

20.9 No Third-Party Beneficiaries

These Terms do not confer any rights or remedies on any third party, except as expressly set forth herein.

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21. Contact Information

If you have questions about these Terms, please contact us at:

Equaticket

ATXDC LLC

Email: support@equaticket.com

Website: www.equaticket.com