I Paid But Didn't Get a Confirmation Email

If you were charged but have no ticket email, you can get your tickets yourself in a couple of minutes.

Step 1: Give it a few minutes

After a paid checkout you get two emails: a payment received email and a separate email with your tickets and QR codes. Both usually arrive within a few minutes.

Step 2: Check spam and promotions folders

• Gmail: Promotions tab and Spam folder
• Outlook/Hotmail: Junk Email folder and the Other tab
• Yahoo: Spam folder
• Apple Mail: Junk mailbox

If you find it there, mark it as "Not Spam" so future emails reach your inbox.

Step 3: Resend your tickets

1. Go to /help and choose Resend Your Tickets.
2. Enter the email address you used at checkout and complete the security check.
3. Click Email My Tickets.

If we find orders for upcoming events under that email, we send the tickets for each one to the email address on the order. The page shows the same message either way, and it never lists your orders, so check your inbox (and spam folder) a few minutes later. Each order can be resent up to 3 times a day.

Step 4: View your tickets online

You do not need the email to get in. Click Find My Tickets at the top of any event page (or go to /tickets/lookup), enter your checkout email and click Send Magic Link. The link is valid for 15 minutes and works once. Opening it shows a page with a View my tickets button; click the button to see your tickets and their QR codes. The link is used up by that click, not by opening it. The lookup also finds tickets that were already checked in.

If you typed your email address wrong

Every resend and magic link goes to the address on the order, so a typo means none of them will reach you. Contact the event organizer with your name, the event and roughly when you bought. The organizer can ask Equaticket support to correct the address and resend your tickets.

Still stuck?

Contact the organizer using the email address on the event page, or contact Equaticket support.