I Didn't Receive My Tickets

Your tickets are almost certainly safe. Here is how to get them.

For buyers

1. Check spam and promotions folders

• Gmail: Promotions tab and Spam folder
• Outlook/Hotmail: Junk Email folder and the Other tab
• Yahoo: Spam folder
• Apple Mail: Junk mailbox

If you find it there, mark it as "Not Spam".

2. Resend your tickets

Go to /help, choose Resend Your Tickets, enter your checkout email and click Email My Tickets. If we find orders for upcoming events under that email, we send the tickets to the email address on each order. The page shows the same message whether or not we found anything, and never lists your orders, so check your inbox and spam folder a few minutes later.

3. Or view them online

Click Find My Tickets at the top of any event page, or go to /tickets/lookup. Enter your checkout email and click Send Magic Link. The link is valid for 15 minutes and works once. Opening it shows a View my tickets button; the link is used up when you click it, so click it on the device where you want to see your tickets. You can request a new link if you need one.

4. Check that the payment went through

Look for the charge on your card statement (see I Don't Recognize a Charge) and for a payment received email, which is sent separately from the ticket email.

5. Contact the organizer

If none of this works, or you think you typed your email address wrong, contact the organizer using the email address on the event page. The email address on an order can only be corrected by Equaticket support, and the organizer can request that for you.

For organizers

Open the order in your dashboard and check its Ticket email status, which shows whether the email was delivered, bounced or marked as spam. See Managing Orders.

If the address was wrong or the email bounced, get a working address from the buyer and contact Equaticket support to correct the order and resend the tickets.