I Don't Recognize a Charge

Tickets bought through Equaticket are charged by the event organizer, not by Equaticket. The name on your card statement is the one the organizer set up in their own Stripe account, so it shows the organizer's business name rather than "Equaticket".

Why the name may look unfamiliar

Each organizer takes payments through their own Stripe account, and they choose the statement name there. It may be a company or venue name that differs from the event name, or it may be shortened.

Find the order

1. Search your email for a message whose subject starts with Payment received. It names the event and shows your order number and total.
2. If you cannot find it, go to /tickets/lookup (or click Find My Tickets at the top of any event page).
3. Enter every email address you might have used and click Send Magic Link.
4. If tickets exist for that address, you get an email with a link that opens them, showing the event for each ticket. The link is valid for 15 minutes.

If no email arrives, there are no current tickets under that address. (Tickets that have been refunded do not show up here.)

Contact the organizer

Once you know the event, contact the organizer about the charge. Their email address is on the event page, and replying to your ticket or payment email usually reaches them. They can confirm the order and, if appropriate, refund it.

Still can't identify it?

If none of your email addresses has an order, the charge may not be from an Equaticket event. Contact your bank or card issuer. You can also contact Equaticket support.

Organizers: if buyers do not recognize your charges, check the statement name in your Stripe account settings.