Understanding Account Health Banners

Your Equaticket dashboard may display colored banners at the top of the page to alert you about issues that need attention. Here is what each one means and how to resolve it.

Stripe account banners

"Stripe verification needed" (yellow warning)

What it means: Stripe has requested additional information about your account. This commonly happens around $1,500 in processed volume or 30 days after account creation.

Impact: Your events remain live and can still sell tickets. However, if you do not complete verification by Stripe's deadline, charges will be disabled.

How to fix: Log in to your Stripe Dashboard and complete the requested verification steps. You will also receive email reminders at 7, 3, and 1 day before the deadline.

"Stripe account restricted" (red critical)

What it means: Stripe has disabled charges on your account due to incomplete compliance requirements.

Impact: You cannot publish new events or process new ticket sales. Existing ticket holders are not affected -- their tickets remain valid.

How to fix: Go to your Stripe Dashboard, find the outstanding requirements, and submit the requested documents (commonly government ID, bank statement, or address proof).

"Stripe account disconnected" (red critical)

What it means: Your Stripe account has been disconnected from Equaticket, either because you deauthorized the connection or Stripe revoked access.

Impact: All your published events have been automatically paused. No ticket sales can be processed.

How to fix: Reconnect from Dashboard > Settings > Payments > Connect Stripe Account. After reconnecting, manually re-publish your paused events.

Subscription banners

"Approaching ticket limit" (yellow warning)

What it means: You have used 80% or more of your monthly ticket cap.

How to fix: Consider upgrading to a higher plan if you expect to sell more tickets this month. Existing published events will continue selling even if you hit the cap.

"Ticket limit reached" (orange warning)

What it means: You have reached your monthly ticket cap. You cannot publish new events until next month or until you upgrade.

Impact: Existing published events continue selling -- buyers are never blocked. You just cannot publish additional events.

How to fix: Upgrade your plan for a higher ticket cap, or wait until the cap resets on the 1st of next month.

"Subscription past due" (red critical)

What it means: Your subscription payment failed and you are in a 7-day grace period.

Impact: After the grace period, event publishing is blocked and published events are paused.

How to fix: Update your payment method in Dashboard > Settings > Billing or through the Stripe billing portal.