Connecting Your Stripe Account

Ticket payments go straight into your own Stripe account. Equaticket takes no platform cut and never holds your money. You need Stripe only if you sell paid tickets; free events can be published without it.

How to connect

Only organization owners and admins can connect Stripe.

Click Payments in the left menu (below Orders). You can also reach it from Dashboard > Settings > Payments.
Click Connect Stripe. Equaticket creates a Stripe account for your organization and sends you to Stripe's setup form.
Complete the form: business details, bank account and identity.
Stripe sends you back to the Payments page, where the status card shows where things stand.

If you close the form partway, nothing is lost. Come back to Payments and click Continue with Stripe to pick up where you left off. We also send a few reminder emails while setup is unfinished. The last one comes about three weeks after you stopped, says it is the last reminder, and notes that paid tickets stay off sale until Stripe setup is finished.

What the status card means

The card at the top of the Payments page shows one status (for example Payment setup incomplete), plus two lines: Payments (Active, Not active, Waiting for Stripe or Restricted) and Payouts (Active, Not active, Waiting for Stripe, Pending or Action required). Waiting for Stripe means you have submitted everything Stripe asked for and it is confirming your details; nothing is needed from you. The menu item shows a small dot only when something needs you to act: yellow for not connected, setup incomplete or more information needed, red when Stripe has restricted the account. No dot means everything is working or Stripe is simply processing what you submitted. The banner at the top of the dashboard follows the same status: a blue note (Stripe needs a few more details to finish setting up payments) is routine first-time setup, and it turns red only when payments are off or Stripe has restricted your account.

Status	What it means	Can you sell paid tickets?
Not connected	No Stripe account is linked to Equaticket yet, or it was disconnected. Your published events are paused if it was disconnected.	No
Setup incomplete	You started setup but did not finish Stripe's form.	No
Information submitted	You finished the form and Stripe is confirming your details. Nothing for you to do; the page updates by itself.	Not yet
Connected	Your account can take card payments. If Payouts says Not active, Stripe has not turned payouts on yet; you can still sell.	Yes
More information needed	Stripe needs a few more details. Click Continue with Stripe.	Not until it is provided, unless payments are still Active
Restricted	Stripe has turned off payments on your account. Your published events are paused.	No

You can publish a paid event only when the status is Connected and Stripe has no overdue requirements.

What buyers see while Stripe is not ready

Buyers can only buy paid tickets while the status says Connected. At any other time, including when you have not connected Stripe at all, your paid ticket types are hidden from buyers on your event page, the door page and the embedded widget, and checkout refuses them. Free ticket types keep selling as normal.

If nothing else is on sale, the page says Tickets go on sale soon. Your paid ticket types are not deleted or changed, and they still count toward your plan. They appear by themselves once Stripe is ready, with no need to republish.

For how to fix each of these, see Fixing Stripe account problems.

Verification deadlines

Stripe sometimes asks for more information while your account is working normally. When it sets a deadline, the Payments page shows a Verification deadline, and we email you 7 days, 3 days and 1 day before it. You keep selling until then. If the deadline passes without the information, Stripe turns off payments and your account becomes restricted.

Your business name and logo

The name on buyers' card statements, and the look of Stripe's payment page and receipts, come from your own Stripe settings. See Setting up your business name, logo and colors in Stripe.

When do I get paid?

Buyers pay you directly through your Stripe account. Stripe pays out to your bank account on your Stripe payout schedule, which you can view and change in your Stripe Dashboard. Equaticket never holds or forwards your funds, so for payout timing and bank questions, check your Stripe Dashboard or contact Stripe.

Using a different Stripe account

Each organization has one Stripe account connected. To switch, disconnect Equaticket from your current account in your Stripe Dashboard, then set up again from the Payments page. Disconnecting pauses all your published events, and you will need to republish each one afterwards, so plan the switch for a quiet time.

Need help? Contact us.