How Billing Works

Equaticket is a flat subscription. Paid plans commit to a quarter or a year. There are no Equaticket ticket fees and no platform cut. Stripe's processing fee on each ticket sale is charged by Stripe to your own Stripe account, and we never mark it up.

For prices and the tickets each plan includes, see Plans and Pricing.

Ways to pay

• Quarterly: one payment per quarter.
• Annual: one payment per year, with the whole year's tickets available from day one. Annual pricing and any applicable discount are shown on the pricing page and at checkout.
• Pay monthly: a quarterly plan paid in three monthly payments, with a 3-month minimum. All three payments are owed, and afterwards the plan continues month to month. See Paying Monthly.

Upgrading from Free

1. Go to Dashboard > Settings > Billing.
2. In Upgrade your plan, choose Monthly, Every 3 months or Annual (annual pricing is shown there).
3. Click Upgrade to Starter, Upgrade to Growth or Upgrade to Pro.
4. Check the review screen. It shows your plan, how you pay and what is due today. Nothing is charged yet.
5. Click Continue to payment and pay in Stripe Checkout. To change your mind, click Back to plans.

Clicking Upgrade to a plan opens a review screen with your plan, how you pay and what is due today. If you chose Monthly or Every 3 months, it shows that option beside Annual, with the saving over a year (Starter $87, Growth $237, Pro $567) and the whole year's tickets available from day one. Select either card, check Due today, then click Continue to payment. Nothing is charged until then. The annual comparison does not appear if you already chose Annually.

Your new plan is active as soon as the payment is confirmed. That usually takes a few seconds.

Managing a paid plan

On Dashboard > Settings > Billing, click Manage billing & invoices to open the Stripe billing portal. There you can:

• update your payment method;
• download invoices;
• change plan;
• cancel.

When you change plan, the portal shows when the change takes effect and any credit for unused time before you confirm. The Billing History section of the Billing page lists your paid invoices and any invoice that is due, marked Payment due or Past due with a Pay now link. Paid invoices have a Download PDF link.

Renewals and cancellation

• Renewal. Plans renew automatically at the end of each quarter or year (each month once a pay-monthly minimum is served).
• Cancelling. Cancel in the billing portal. You keep your plan until the end of the period you've paid for, then your plan ends and your account moves to the Free plan (see Plans and Pricing).
• Cancelling during a pay-monthly minimum. The portal can't cancel then. Click Cancel subscription on the Billing page instead: your plan ends when the minimum ends and the remaining monthly payments are still charged. Keep my subscription undoes it.
• Changing plans during a pay-monthly minimum. Contact support to upgrade, downgrade or switch to upfront billing.
• Your data is kept. Nothing is deleted when you cancel, and you can upgrade again at any time.

If a payment fails

• We email you. Stripe retries the charge.
• Update your card with Manage billing & invoices.
• Publishing can be blocked. If the payment is still overdue after 7 days, you can't publish new events until it's resolved. Events that are already live keep selling.
• Choosing a plan again. If your subscription ended because a payment was never made, you can choose a plan again from Dashboard > Settings > Billing. This starts a new subscription, and the old unpaid invoice is cancelled so you aren't charged for it. The exception is a payment due during a pay-monthly 3-month minimum: that payment is still owed, and the invoice stays open.

Your ticket allowance

Each paid plan includes an allowance of paid tickets for each billing period: a quarter, or a year on annual. It starts fresh when the period renews, and the Billing page shows how much you have used and the date it resets. Free works differently: your first 100 paid tickets in total, up to 50 tickets per event. See Plans and Pricing.

• At 75% of your allowance (when you pay quarterly or monthly), you get an email. Annual plans get the email at 100%.
• At 100%, you can't publish new events until your allowance resets or you upgrade. Existing live events keep selling, and a buyer is never blocked from buying.

Upgrading raises your allowance immediately.

Money-back guarantee

Every paid plan, including annual, has a 30-day money-back guarantee. Available once per organization within 30 days of starting a paid subscription. A refund ends your paid plan immediately and may pause future paid events. See the guarantee terms.

To claim it, use the Money-back guarantee card on Dashboard > Settings > Billing, or contact support through /help. If you pay monthly, claiming it also stops the remaining payments.

Taking a break

Paid plans can be paused for up to 90 days instead of cancelled, except during a pay-monthly minimum. See Pausing Your Subscription.