How Billing Works

Equaticket charges a flat subscription fee with zero per-ticket fees. You pay Stripe's standard processing fees (2.9% + $0.30) directly to Stripe -- we never mark up or touch your payment processing.

Plans and pricing

Plan	Pay monthly (3-month minimum)	Quarterly	Annual (25% off)
Free	--	--	--
Starter	$29/mo x 3	$87	$261
Growth	$79/mo x 3	$237	$711
Pro	$189/mo x 3	$567	$1,701

Every paid plan commits to a quarter or a year. What you choose is how to pay for it:

Pay monthly. Three monthly charges covering one quarter. The total is identical to paying quarterly, just spread out. All three payments are owed, which is what the 3-month minimum means.
Quarterly. One upfront payment covering three months.
Annual. One upfront payment covering twelve months, 25% off, which is effectively one quarter free.

Your ticket allocation is the same either way. Paying monthly does not divide your quota into thirds: a Starter organizer paying monthly still has the full 750 tickets per 90 days from day one.

How the 3-month minimum works

When you start paying monthly, you commit to three months. After the third payment the minimum is served and your subscription continues month to month, so you can cancel at the end of any month from then on.

Renewals never extend the minimum. Once you are past it, you stay past it. Continuing to pay monthly does not start a new commitment.
Resubscribing starts a new one. If you cancel and later come back, that is a new subscription with a fresh 3-month minimum.
Recent sales still count. Your ticket allocation runs on a rolling 90-day window, so tickets you sold before resubscribing still count against it. The reactivation screen shows exactly how much room you have before you pay.
Pausing is not available while you pay monthly. Pause works by letting the subscription lapse, which would end the commitment early. Upfront quarterly and annual plans can pause; see Subscription Pause.
Upgrading mid-minimum takes effect immediately and starts a fresh 3-month minimum at the new plan. Downgrading waits until the minimum is served and then takes effect at your next renewal. Switching to upfront quarterly or annual is always allowed. While you are inside the minimum, contact us for any of these and we will sort it same day.

What every tier includes

All tiers -- including Free -- get ticket sales, unlimited events, an embeddable widget, custom branding, promo codes, basic check-in, order management, and refunds. The "Powered by Equaticket" attribution appears on all tiers. Paid tiers add check-in PWA with realtime sync, gate/zone management, BYO email domain, check-in analytics and data export.

Pro adds priority support with guaranteed 24-hour response time. Need more than 10,500 tickets per quarter? Contact us for Enterprise pricing.

Rolling ticket cap

The only hard limit is your ticket cap. Here is how enforcement works:

Tier	Ticket Cap	Window
Free	50	30-day rolling
Starter	750	90-day rolling
Growth	3,000	90-day rolling
Pro	10,500	90-day rolling

How the rolling window works: Caps are not tied to the calendar month.
The Free tier looks back 30 days; paid tiers look back 90 days, both measured
from the exact moment a new ticket sale is attempted. There is no reset date.
A ticket sold 29 days ago (Free) or 89 days ago (paid) still counts against
your current cap.

At 70%: You see a dashboard warning and receive an email heads-up.
At 90%: A more prominent warning appears.
At 100%: You cannot publish new events, but existing published events continue selling. We never block a buyer's purchase on a live event.

Caps do not reset on a fixed date. The window is continuous: it always looks back the full

window period (30 or 90 days) from the current moment.

Upgrades and downgrades

Upgrades take effect immediately. Unused time on your current plan is prorated as a credit toward the new plan.
Downgrades take effect at your next renewal. You keep your current plan's features through the end of your prepaid period.
Cancellation works like a downgrade to Free -- your access continues through the end of your prepaid period.

Money-back guarantee

Every paid plan includes a no-questions-asked full refund guarantee on your first payment. If Equaticket is not the right fit, request a refund any time within your first billing period and you will receive a full refund.

What "first payment" means depends on how you pay: the first quarter on a quarterly plan, the first year on an annual one, and the first month if you pay monthly. Claiming it while paying monthly also ends the remaining payments, so nothing further is charged.