Custom Email Sending (BYO Email)

On Starter, Growth and Pro plans you can send buyer emails from your own domain through your own Resend account. Buyers then see Your Org Name <noreply@mail.yourvenue.com> instead of Your Org Name via Equaticket.

BYO email works with Resend only. Only owners and admins can set it up.

What it changes

Emails to your buyers go out through your Resend account from your domain. That covers ticket emails, order and payment confirmations, refund confirmations, event cancellations, reminders, date and venue change notices, and the ticket lookup link.

Emails Equaticket sends to you and your team (team invites, check-in staff links, billing and account notices) still come from Equaticket.

Your email cap does not change. BYO email changes the sender, not the volume limits.

Set it up

In Resend

1. Go to Domains, click Add Domain and enter the domain you want to send from (for example mail.yourvenue.com).
2. Add the DNS records Resend shows you, and wait until Resend marks the domain as verified.
3. Go to API Keys and create a key with Full access. A sending-only key is rejected when you connect.

In Equaticket

1. Go to Dashboard > Settings > Email.
2. Paste the key into Resend API Key.
3. Enter your verified domain in From Domain, exactly as it appears in Resend.
4. Click Connect Email Domain.

Equaticket checks the key, then sends a test email to your login email address. After that, use Send Test Email on the same page at any time.

Check that it is working

The Connected Email Domain card shows a health badge: Healthy, Degraded or Unhealthy, based on recent sends. If a lot of sends through your domain start failing, we email your billing address.

Equaticket does not check the From Domain against Resend when you connect. If it does not match a verified domain, or the key stops working, emails fall back to the standard Equaticket sender. If buyers still see "via Equaticket" after connecting, check the domain spelling.

With your own domain, delivery confirmations and bounces are reported to your Resend account, not to Equaticket. Use Resend's logs to investigate a missing email. Your Resend plan also has its own sending limits, separate from your Equaticket cap.

Change or remove your key

1. If the key is compromised, revoke it in Resend under API Keys.
2. In Equaticket, go to Dashboard > Settings > Email and click Disconnect.
3. Create a new key in Resend and connect again.

While no key is connected, emails are sent from the standard Equaticket sender.

BYO email and Kit

These are separate. BYO email controls who Equaticket's own emails come from. The Kit integration adds buyers to your marketing list, and those emails are sent by Kit. See Email Integration (Kit).

Still need help? Contact support.