Email Integration (Kit)

Connect Kit (ConvertKit) and buyers of paid orders are added to your Kit form or sequence automatically after checkout. Available on every plan. Only owners and admins can manage integrations.

Connect Kit

1. Go to Dashboard > Settings > Integrations.
2. Click Connect Kit (ConvertKit).
3. Paste your Kit API Secret (in Kit: Settings > Advanced > API) and click Validate Token.
4. Under Select Form or Sequence, choose where buyers should be subscribed. If none are listed, create a form or sequence in Kit first.
5. Click Connect.

The integration sends to one form or sequence. To change it, click Reconfigure on the card.

What syncs

After a paid order is confirmed, the buyer (the person who checked out) is added or updated in Kit with their email, first and last name, and the event title and ticket type, both as tags and in the last_event and last_ticket_type fields.

Names are split at the first space: "Mary Jane Watson" becomes first name "Mary", last name "Jane Watson".

Not synced:

• attendee names entered for individual tickets;
• removals when an order is refunded (manage that in Kit).

Turn sync off for one event

In the event's Publish step, untick Sync buyers to connected email platform. It is on by default.

Test and troubleshoot

Click Test connection on the Kit card. It adds a test contact with an @example.com address, which you can delete afterwards.

If a buyer is missing, check that:

• the order is confirmed in Dashboard > Orders;
• sync is turned on for that event;
• the Kit card still shows Connected. After three failed syncs in a row, the integration stops syncing and the card offers Connect again. Reconnect it (for example with a new API secret) to resume.

Disconnect

Click Disconnect on the card. Contacts already in Kit stay there; only future syncs stop.

Related

• Your Equaticket email cap is not affected. Kit sends with its own limits.
• To send Equaticket's own ticket emails from your domain, see Custom Email Sending (BYO Email).
• To export buyers instead, use Export CSV on the Audience Dashboard.

Still need help? Contact support.