Pausing Your Subscription

Between seasons, you can pause a paid plan for up to 90 days instead of cancelling. Billing stops, ticket sales stop, and your account, events and data are kept.

How to pause

1. Go to Dashboard > Settings > Billing and click Pause subscription.
2. Click Confirm pause.

Only an owner or admin can do this.

The pause starts at the end of your current billing period, not today. Until that date you keep full access and your events keep selling, and the Billing page shows the date the pause begins. Changed your mind before then? Click Cancel pause.

While you're paused

• You aren't charged.
• Sales stop. All your published events are paused. Event pages stay visible, but buyers can't buy tickets.
• No publishing. You can't publish events.
• No reminders. Event reminder emails don't go out, because the events are paused.
• Everything else carries on. Your dashboard, data, API keys (at your plan's normal limits) and outbound webhooks keep working.

If you have an event coming up and need tickets to keep selling, don't pause, or reactivate before it.

Reactivating

1. Go to Dashboard > Settings > Billing and click Reactivate subscription.
2. Keep your current plan or choose a different one, then click Reactivate my subscription.

A new billing period starts that day, charged to the card on file. The screen shows how many tickets you have available first, because recent sales still count toward your rolling limit.

Your events don't republish automatically. Open each event and click Publish when you're ready to sell again.

The rules

• Paid plans only. Your subscription must be active. Resolve any failed payment first.
• 90 days maximum. If you haven't reactivated after 90 days, your account moves to the Free plan. You're not charged, nothing is deleted, and you can upgrade again at any time.
• Once a year. After a pause ends, you can't pause again for 12 months. The Billing page shows the date you can next pause.
• Annual plans can pause too.
• Not during a pay-monthly minimum. If you pay monthly, you can pause once your 3-month minimum is served. See Paying Monthly.

Reminder emails

We email you on day 60 and day 80 of the pause, counted from the day it started, as a reminder that your account moves to Free at day 90. These go to the organization owner's email address.

Pause or cancel?

• Pause if you're coming back within 90 days. Reactivating takes one click.
• Cancel in Manage billing & invoices if you're not coming back soon. You keep your plan until the end of the period you've paid for, then move to Free. Your data is kept.

Neither one triggers a refund. The first-payment money-back guarantee is separate; see How Billing Works.