Pausing Your Subscription

If you're taking a break from running events, you can pause your Equaticket subscription rather than cancelling. Pausing stops your billing while preserving your account, events, and data. There are rules — read them before you pause.

What Pausing Does

Your subscription billing stops immediately on the day you pause
Your account, events, attendees, and all data are fully preserved
Your events are paused — buyers cannot purchase tickets while your subscription is paused
Your ticket cap resets on pause (no new monthly cap accrual while paused)
Features that require an active paid subscription may be degraded or unavailable during the pause period (see below)

The Rules

Once per rolling 12 months. You can pause once in any 12-month window. If you paused 11 months ago, you cannot pause again until that 12-month window resets.
Maximum 90 days. If you don't manually resume within 90 days, your subscription is automatically cancelled. You will not be charged — but you will need to subscribe again to regain full access.
No extensions. The 90-day window cannot be extended. If you need more time, cancel and resubscribe when you're ready.

What Happens to Your Events While Paused

When you pause, all of your currently published events are automatically paused. Buyers attempting checkout will see a message that the organizer has temporarily paused ticket sales — no purchases can be completed while your subscription is paused.

When you resume your subscription, your events do not automatically return to published. You will need to republish each event from your dashboard.

What may be degraded during a pause:

Reminder emails to buyers may not send (ticket delivery, order confirmation, and cancellation emails continue; reminder emails are deprioritized)
Some dashboard features tied to your subscription tier may not be accessible

What is not affected:

Your account data and history
Your event pages (they remain visible, but checkout is blocked)
API key access (your keys remain active at their normal rate limits)
Outbound webhook delivery (events continue to be dispatched to active webhook endpoints)

If you have an upcoming event and need buyers to keep purchasing, do not pause — or resume your subscription before the event.

Re-engagement Emails

Equaticket sends two reminder emails during your pause window:

Day 60: A reminder that your pause is active and that auto-cancellation will occur at day 90 if you don't resume
Day 80: A final warning — 10 days remaining before auto-cancellation

These emails go to the billing email address on your account (Settings → Billing). Make sure that address is monitored.

Resuming Your Subscription

Go to Settings → Billing and click Resume Subscription. Your subscription restarts immediately and you're billed for the next billing period from that day. Your full feature access is restored at the moment you resume.

You can resume at any point before the 90-day window closes.

The Money-Back Guarantee

Equaticket offers a money-back guarantee on your first quarterly payment only, one time per organization. Pausing does not affect or reset the guarantee — if you've already used it, it is not available again. The guarantee is not available on annual plans.

Cancelling vs. Pausing

If you don't plan to return, cancel rather than pause. Cancelling:

Ends your subscription immediately
Preserves your account and data (nothing is deleted)
Does not trigger a refund (unless you're within the money-back guarantee window)
Allows you to resubscribe at any time

The difference: pause is reversible within 90 days with no resubscription flow. Cancel requires going through the subscription checkout again when you return.

Frequently Asked Questions

Can I pause if I'm on an annual plan?

Yes. Pause eligibility is not restricted by billing interval — both quarterly and annual subscribers can pause once per rolling 12-month window. The 90-day maximum and once-per-year rules apply equally.

What happens to my API keys and webhooks while paused?

API keys remain active during a pause. Your rate limits stay at your paid tier's limits — they are not reduced while paused. Outbound webhook delivery also continues; webhooks are dispatched to your active endpoints as normal.

I missed the 90-day window and my subscription was auto-cancelled. What now?

Go to Settings → Billing and resubscribe. Your account, events, and data are still there — nothing was deleted. Because you previously used your pause for that 12-month window, you won't be able to pause again until the rolling window resets.

Still need help? Contact support.