How Billing Works

Equaticket is a flat subscription. Paid plans commit to a quarter or a year. There are no Equaticket ticket fees and no platform cut. Stripe's processing fee on each ticket sale is charged by Stripe to your own Stripe account, and we never mark it up.

For prices, ticket limits and email limits by plan, see Plans and Pricing.

Ways to pay

Quarterly: one payment per quarter.
Annual: one payment per year, saving 25%.
Pay monthly: a quarterly plan paid in three monthly payments, with a 3-month minimum. All three payments are owed, and afterwards the plan continues month to month. See Paying Monthly.

Upgrading from Free

Go to Dashboard > Settings > Billing.
In Upgrade your plan, choose Pay monthly, Quarterly or Annual (annual saves 25%).
Click Upgrade to Starter, Upgrade to Growth or Upgrade to Pro.
Pay in Stripe Checkout.

Your new plan is active as soon as the payment is confirmed. That usually takes a few seconds.

Managing a paid plan

On Dashboard > Settings > Billing, click Manage billing & invoices to open the Stripe billing portal. There you can:

update your payment method;
download invoices;
change plan;
cancel.

When you change plan, the portal shows when the change takes effect and any credit for unused time before you confirm. The Billing History section of the Billing page also lists your past charges.

Renewals and cancellation

Renewal. Plans renew automatically at the end of each quarter or year (each month once a pay-monthly minimum is served).
Cancelling. Cancel in the billing portal. You keep your plan until the end of the period you've paid for, then your account moves to the Free plan.
Cancelling during a pay-monthly minimum. The portal can't cancel then. Click Cancel subscription on the Billing page instead: your plan ends when the minimum ends and the remaining monthly payments are still charged. Keep my subscription undoes it.
Changing plans during a pay-monthly minimum. Contact support to upgrade, downgrade or switch to upfront billing.
Your data is kept. Nothing is deleted when you cancel, and you can upgrade again at any time.

If a payment fails

We email you. Stripe retries the charge.
Update your card with Manage billing & invoices.
Publishing can be blocked. If the payment is still overdue after 7 days, you can't publish new events until it's resolved. Events that are already live keep selling.

Ticket limits

Your ticket limit is a rolling window: the last 30 days on Free, the last 90 days on paid plans. There is no reset date.

At 70% and 90% of your limit, you see a dashboard warning and get an email.
At 100%, you can't publish new events. Existing live events keep selling, and a buyer is never blocked from buying.

Upgrading raises the limit immediately.

Money-back guarantee

Every paid plan includes a full refund of your first payment. Ask within 30 days of that payment by contacting support through /help. If you pay monthly, that is your first monthly payment, and claiming it also stops the remaining payments. The guarantee can be used once per organization.

Taking a break

Paid plans can be paused for up to 90 days instead of cancelled, except during a pay-monthly minimum. See Pausing Your Subscription.