Managing Your Team

Invite team members at Dashboard > Settings > Team and give each one a role. There are four roles. Check-in Staff is available on paid plans; the others are available on every plan.

Roles

	Owner	Admin	Event Manager	Check-in Staff
Create, edit and publish events	Yes	Yes	Yes	No
Manage promo codes	Yes	Yes	Yes	No
See orders and attendees	Yes	Yes	Yes	No
Refund or cancel tickets, issue comp and cash tickets	Yes	Yes	No	No
Invite and manage team members	Yes	Yes (except other admins)	No	No
Billing, Stripe, email, integrations, API keys and webhooks	Yes	Yes	No	No
Delete a buyer's data	Yes	Yes	No	No
Rotate a webhook signing secret	Yes	No	No	No
Check tickets in at the door	Yes	Yes	Yes	Yes

Owner: the person who created the organization. There is one owner and the role cannot be transferred.

Admin: full operational access, including billing and team management. Admins can invite and manage Event Managers and Check-in Staff, but cannot add, change or remove other admins.

Event Manager: creates and runs events, sees orders and attendees, and manages promo codes. No billing, settings or refunds.

Check-in Staff: scans tickets at the door and nothing else.

Invite someone

Go to Dashboard > Settings > Team and click Invite Member.
Enter their email address and choose a role.
Click Send Invite.

They get an email with a link that is valid for 7 days. After they sign in or create an account, they join your organization and land on the dashboard.

An Equaticket account can belong to only one organization. If the invitee's email is already used by another organization's account, invite a different address.

Pending invites are listed under Pending Invites, where you can Revoke them. To resend an expired or lost invite, invite the same email address again. This sends a fresh 7-day link.

Change a role or remove someone

On Dashboard > Settings > Team, use the role dropdown next to a member to change their role, or click Remove to take away their access. Changes apply immediately, and the person is not notified. Events and orders they created are not affected.

Nobody can change or remove their own membership, and the owner cannot be changed or removed.

Check-in Staff

Check-in Staff only see your events and each event's check-in screen. Every other page (orders, attendees, analytics, settings, billing) redirects them back to the events list. In the scanner they see the attendee's name, ticket type and check-in status, and can search attendees by name, email or ticket code. They do not see prices or order totals.

For one-off volunteers you do not need an account at all. On the event's Check-in tab, under Equip your door staff, send them the access code with Send to Staff. See Event Day Mode.

Use Check-in Staff accounts for people who help at every event, and the access code for one-off helpers.

Still need help? Contact support.