Managing Your Team

Equaticket supports four roles so you can give team members exactly the access they need — nothing more. Invite unlimited team members on any plan.

The Four Roles

The owner role is assigned at account creation and cannot be transferred or reassigned.

Owner — the account creator. The only role that can manage API keys and rotate webhook secrets. There is one owner per organization and this cannot be changed.

Admin — trusted team members who need full operational access, including billing and team management. Good for a business partner or operations lead.

Event Manager — team members who need to create and manage events but should not have access to billing or team settings. Good for venue staff, event coordinators, or contractors.

Check-in Only — staff who only need to scan tickets at the door. They can access the check-in scanner on any phone but cannot see the rest of the dashboard. Good for door staff, volunteers, or temporary event-day help.

Inviting a Team Member

1. Go to Settings → Team
2. Enter the team member's email address
3. Select their role
4. Click Send Invite

They'll receive an email with a link to accept the invitation. The link is valid for 7 days. If it expires before they accept, you can resend it from the same Team settings page — find their name in the pending invites list and click Resend.

Once they accept, they'll be prompted to create an Equaticket account (or log in if they already have one) and will immediately have access to your organization.

The Check-in Only Role

Check-in Only is designed for door staff who need scanner access and nothing else. When someone with this role logs into Equaticket:

• They see only the Events section of the dashboard — all other navigation is hidden
• They can open the check-in scanner for any of your events
• They cannot see orders, attendees, billing, settings, or team management
• If they try to navigate directly to a restricted URL, they are redirected to Events

For event-day access without creating an account: If you have temporary or one-time door staff, you don't need to invite them as team members. Instead, use magic links from the Check-in Access Code panel on your event — they can scan tickets for the duration of that event without an Equaticket account. See Event Day Mode for how this works.

Use the Check-in Only role for recurring staff (someone who helps at every show). Use magic links for one-off event-day volunteers.

Removing a Team Member

1. Go to Settings → Team
2. Find the team member
3. Click Remove

Their access is revoked immediately. They will not be notified. Any events or orders they created are unaffected — removing a team member does not delete their work.

Frequently Asked Questions

Can I change someone's role after they've joined?

Yes. Go to Settings → Team, find the team member, and use the role dropdown to change it. The change takes effect immediately.

Can I have multiple owners?

No. The owner role belongs to the account creator and cannot be transferred or duplicated. If you need someone to have full access including billing, use the Admin role.

A team member's invitation expired. What do I do?

Go to Settings → Team, find their name in the pending invites list, and click Resend. This sends a fresh 7-day invitation.

Can a Check-in Only user see ticket prices or order amounts?

No. Check-in Only users see only the scanner interface — no financial data, order details, or attendee contact information beyond what appears on the scanner confirmation screen (attendee name and check-in status).

Still need help? Contact support.