Event Day Mode

Event Day Mode is the full-screen scanner for the door. It runs in any phone browser, is included on every plan, and door staff do not need an Equaticket account to use it.

Opening it

• You (signed in): on your event's Check-in tab, click Start Scanner under Scan at the door. It opens with no code.
• Door staff: use the sign-in email you sent with Send to Staff, the shared scanner link, or open the scanner link and type the access code. All of these are under Equip your door staff on the Check-in tab. See Setting Up Check-in.

For ongoing access, invite staff with the Check-in Staff role from Dashboard > Settings > Team (paid plans). They can sign in and open Start Scanner from the event page, but cannot see orders, attendees, analytics, billing or settings.

The screen

• Header: the show name, then a line such as Door 1 · 12 of 140 checked in, which counts guests checked in against tickets sold ("No tickets sold yet" until the first sale). Tap the show name to switch to another show (when front-door check-in is on).
• Status dot: a colored dot. Tap it to see guest list sync, scans waiting to send and the readiness checks.
• Three-dot menu: rename this device, Show QR (a QR code walk-up guests scan to buy tickets), refresh the guest list, Back to dashboard and Event settings. Door staff do not see the organizer-only items.
• Scan: tap Tap to start camera and point the camera at a ticket's QR code. The torch and flip-camera buttons sit on the camera view.
• Type a code: opens a box to type the code printed on the ticket, then tap Check In.
• Search: tap Search to find an attendee by name, email or ticket code, then tap Check In on the result. Use this when a guest cannot show their QR code.
• Recent: the latest check-ins at this event.

Search and Recent are separate screens, and the camera keeps running while you look at them. It pauses after 2 minutes away. The screen stays awake while the camera runs. On a tablet the camera is on the left and Recent and Search are on the right. Held sideways on a phone, the Scan, Search and Recent bar moves to the right edge.

Scan results

• Green with a tick: valid, checked in. Offline, the tick has an amber outline and "Offline: not confirmed yet" until the server confirms it.
• Amber, "Already checked in.": this ticket was scanned before.
• Amber with a question: the phone asks your manager (see Offline below).
• Red with a cross: not valid (for example refunded, cancelled, for another event, or not a real ticket), and the guest was not checked in. The message says why and what to do next.

Each scan also vibrates (on supported phones) and beeps. Tap the result to dismiss it.

Several devices at once

Any number of people can scan the same event at once, each with their own link or the access code. On paid plans, the count updates live across every device, and Recent scans shows check-ins from every device within a few seconds. On the Free plan, Recent scans refreshes every 30 seconds. On every plan, the count and the list also refresh when you open Recent, so your own scans always appear there.

Offline

On every plan, the attendee list is saved on the device when the scanner opens. If the signal drops, a banner at the top of the scanner reads "No signal. N guests are on this phone. Scans are saved and confirmed when you reconnect." and scanning continues. Scans are saved and sent automatically when you reconnect, or tap Send now.

A guest the phone lets in without the server shows amber, not green: the row reads "Saved on this phone, not yet confirmed." with the line "Offline: not confirmed yet". Let them in. It turns green ("Confirmed with the server.") when the phone reconnects and the server agrees. If the server refuses it, the row turns red with the reason, and the guest appears in a banner at the top of the scanner ("N guests were let in on this phone and the server did not confirm. Check them by hand.") that stays until you tap Got it.

If the phone cannot decide, it asks your manager: "Not on this phone's list. We check it when you reconnect. Let them in if your manager agrees." (the ticket is not on the saved list yet, for example because it was bought after the list was saved) or "This phone's guest list is out of date. We check it when you reconnect. Let them in if your manager agrees." (the list is more than 6 hours old). Anything that is not a genuine ticket for this event is refused. A typed code it cannot check reads "Can't check a typed code without signal. Scan the QR code, or connect and try again."

If a device has not signed in to this event while online, it has no saved verification key and says "No guest list on this phone yet. Connect to load it, then scan again." Scanning then needs a connection.

If the phone cannot save a scan, the row turns red with "Not saved. This phone could not keep this scan. Check this guest in by hand." Nothing about that guest reaches our servers.

Two phones that are both offline can each let the same ticket in; the second one to sync is the one that flags it.

The full list of offline messages, what the phone refuses on its own, and what happens when syncing is delayed is in Check-in Without Signal.

Add it to your home screen

• iPhone or iPad: in Safari, tap Share, then Add to Home Screen.
• Android: accept Chrome's install prompt, or use the browser menu and choose Add to Home Screen (or Install app).

It then opens full screen, like an app.

Quick fixes

• Camera will not start: allow camera access for the site in your browser settings. On iPhone, use Safari.
• QR will not scan: turn on the flashlight, ask the guest to raise their screen brightness, or use Search.
• Sync seems stuck: check your connection, then close and reopen the scanner. Queued scans are kept.
• "N scans from another scanner are waiting.": those scans belong to a different event, time slot or series scanner on this phone. Sign back in to that scanner while online and they sync.

More help: Check-in Troubleshooting, or contact support.