Event Day Mode

Event Day Mode is the full-screen scanner for the door. It runs in any phone browser, is included on every plan, and door staff do not need an Equaticket account to use it.

Opening it

You (signed in): on your event's Check-in tab, click Start Scanner under Scan at the door. It opens with no code.
Door staff: use the sign-in email you sent with Send to Staff, the shared scanner link, or open the scanner link and type the access code. All of these are under Equip your door staff on the Check-in tab. See Setting Up Check-in.

For ongoing access, invite staff with the Check-in Staff role from Dashboard > Settings > Team (paid plans). They can sign in and open Start Scanner from the event page, but cannot see orders, attendees, analytics, billing or settings.

The screen

Top bar: the event name. Organizers get a menu with Show QR (a QR code walk-up guests scan to buy tickets), Back to dashboard and Event settings.
Scanner tab: tap Start Scanner and point the camera at a ticket's QR code. If the device supports it, a flashlight button appears next to Stop Scanner.
Enter ticket code: type the code printed on the ticket and tap Check In.
Search: tap Search to find an attendee by name, email or ticket code, then tap Check In on the result. Use this when a guest cannot show their QR code.
Recent scans tab: the latest check-ins at this event.
Status strip: checked in vs. tickets sold.

Scan results

Blue with a tick: valid, checked in.
Amber, "Already checked in": this ticket was scanned before.
Red with a cross: not valid (for example refunded, cancelled, for another event, or not a real ticket). The message says why.

Each scan also vibrates (on supported phones) and beeps. Tap the result to dismiss it.

Several devices at once

Any number of people can scan the same event at once, each with their own link or the access code. On paid plans, the count and Recent scans update live across every device. On the Free plan, Recent scans refreshes every 30 seconds.

Offline (paid plans)

On Starter, Growth and Pro, the attendee list is saved on the device when the scanner opens. If the connection drops, an amber banner shows how many attendees are loaded and that scans validate locally, and scanning continues. Scans are queued and sync automatically when you reconnect, or tap Sync now once you are back online.

If another device checked the same ticket in first, you will see "Already checked in by another device" when syncing. Nothing else is needed.

On the Free plan, scanning needs a connection. If it drops, the status strip warns that scans will fail until you are back online.

Add it to your home screen

iPhone or iPad: in Safari, tap Share, then Add to Home Screen.
Android: accept Chrome's install prompt, or use the browser menu and choose Add to Home Screen (or Install app).

It then opens full screen, like an app.

Quick fixes

Camera will not start: allow camera access for the site in your browser settings. On iPhone, use Safari.
QR will not scan: turn on the flashlight, ask the guest to raise their screen brightness, or use Search.
Sync seems stuck: check your connection, then close and reopen the scanner. Queued scans are kept.

More help: Check-in Troubleshooting, or contact support.