Setting Up Check-in for Your Event

Every Equaticket event includes check-in. Once your event is published, open Dashboard > Events > [your event] > Check-in. Everything you need for the door is on that tab.

How check-in works

Each ticket has its own QR code. When a ticket is scanned, Equaticket checks that it is genuine, has not already been used and has not been refunded. A ticket can only be checked in once.

What every plan includes

• QR scanning with a phone or tablet camera
• Manual check-in by typing a ticket code, or by searching for an attendee by name, email or ticket code
• Event Day Mode, the full-screen scanner (see Event Day Mode)
• A running count of how many attendees have checked in
• Offline scanning: the attendee list is saved on the device, so scanning keeps working if the connection drops, and scans sync when you reconnect
• Faster scan results: tickets are verified on the device while the server confirms
• Attendee list and CSV export on the event's Attendees tab

What paid plans add (Starter, Growth, Pro)

• Live sync across devices: the check-in count on every scanner updates as check-ins happen, and Recent scans shows check-ins from every device within a few seconds
• Gates & Zones: name your entrances (for example Main Entrance or VIP Gate) on the Check-in tab
• Check-in analytics and export in the scanner
• Check-in Staff team role: a login for door staff that reaches check-in only, with no access to orders, billing or event settings (paid plans; see Managing Your Team and Plans and Pricing)

Scanning yourself

On the Check-in tab, under Scan at the door, click Start Scanner. Because you are signed in, the scanner opens straight away with no code. The event's main page also shows a Start Scanner button until the event ends.

Equipping door staff

Door staff do not need an Equaticket account. Under Equip your door staff on the Check-in tab you have three options:

1. Access code: share the code shown there. Staff open Standalone (for door staff) (or any scanner link for the event) and type the code. Regenerate code replaces it; the old code then stops working, and so do any scanner links you copied or shared before (staff need the new link).
2. Send to Staff: enter a staff member's email and click Send. They receive a one-tap sign-in link (valid for 8 hours, usable once) with the access code as a backup. If the email cannot be sent, you see an error instead of a confirmation.
3. Share scanner link: Copy link, Share or Show QR code. Anyone with this link can open the scanner without a code until 24 hours after the event starts, so share it only with your team.

The access code is created automatically when you publish the event.

Pre-event checklist

• Test scanning on every device before doors open, and allow camera access when asked
• Check the Wi-Fi or mobile signal at the door
• Open the scanner on each device while online so the attendee list downloads (offline check-in works on every plan)
• Keep a charged backup device
• Export the attendee list from the Attendees tab as a paper fallback
• Send staff their link or access code in advance

Something not working on the day? See Check-in Troubleshooting, or contact support.