Understanding Account Health Banners
When something needs your attention, a banner appears at the top of your dashboard with a button that takes you to the fix. Urgent banners appear first, and warnings follow. The table below labels each banner, so you do not need its color to tell which is which.
Stripe banners
| Banner text | Priority | Button | What to do |
|---|---|---|---|
| "You haven't finished connecting Stripe. Finish setup to accept payments." | Warning | Finish Setup | Complete Stripe's setup form. |
| "Stripe verification is pending. Complete it to avoid payment interruptions." | Warning | Complete Verification | Give Stripe the information it needs. Paid checkout is off until you do. |
| "Your Stripe account is restricted. Payments may be blocked." | Urgent | Fix Stripe Account | Resolve Stripe's requirements. The events we paused go live again on their own once payments are back on. Republish any you paused yourself. |
| "Your Stripe account is disconnected. You cannot accept payments until reconnected." | Urgent | Reconnect Stripe | Set up Stripe again, then republish your paused events. |
Each button opens Dashboard > Settings > Payments. Step-by-step fixes are in Fixing Stripe account problems.
No banner appears while Stripe is reviewing your details, because there is nothing for you to do. Other Stripe states, such as payouts paused or an upcoming verification deadline, appear on the Payments page rather than as a banner.
Subscription banners
| Banner text | Priority | Button |
|---|---|---|
| "Your subscription payment is past due. Update your payment method to avoid service interruption." | Urgent | Update Payment |
| "Your subscription is paused. Ticket sales are stopped." | Warning | Reactivate now |
| "Your pause expires in N days. Reactivate or your account moves to Free." | Urgent | Reactivate now |
Past due: update your card at Dashboard > Settings > Billing. If the payment is still overdue after 7 days, you cannot publish events until it is paid. If the subscription ends unpaid, your published events are paused.
Paused: see Pausing your subscription.
Ticket allowance notices
Your paid plan includes an allowance of tickets for each billing period, and Free includes your first 100 paid tickets. Usage appears in the ticket allowance panel at Dashboard > Settings > Billing, which shows a notice:
- at 75% of a paid allowance (when you pay quarterly or monthly): you are having a busy period;
- at 100%: you cannot publish new events until your allowance resets or you upgrade. On Free, you cannot put more paid tickets on sale once your first 100 are used or listed.
Events that are already published keep selling at the limit, so buyers are never turned away. Each notice has an Upgrade plan link. See Plans and Pricing for the numbers.
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