Paying Monthly

You can pay for a quarterly plan in three monthly payments instead of one upfront payment. Your commitment is still a quarter: all three payments are owed. That is the 3-month minimum.

Paying monthly costs the same as paying upfront. Your ticket allowance is the full quarterly amount from day one, counted in 3-month blocks from the day you started. Annual plans are always paid upfront.

Choosing it

On Dashboard > Settings > Billing, in Upgrade your plan, choose Pay monthly, then click Upgrade to your plan.

After the minimum

After your third payment, your subscription continues month to month at the same price. From then on you can cancel at the end of any month in the billing portal (Manage billing & invoices). Continuing to pay does not start a new minimum.

Your billing page shows the date under Minimum term ends while you're inside the minimum.

Cancelling during the minimum

1. Go to Dashboard > Settings > Billing and click Cancel subscription.
2. Review the summary and click Confirm cancellation.

Your plan ends when the minimum ends. Until then:

• you keep full access and can keep selling;
• your remaining monthly payments are still charged.

After that date your plan ends, your account moves to the Free plan (see Plans and Pricing) and nothing more is charged. We email your billing contact to confirm, with the end date and the payments still to come. Changed your mind? Click Keep my subscription any time before the end date.

Changing plans during the minimum

Plan changes can't be made in the billing portal while you're inside the minimum. Contact support to upgrade, downgrade or switch to upfront billing.

Pausing

Pause isn't available during the minimum. Once the minimum is served, you can pause like any other plan. See Pausing Your Subscription.

Starting again

Any new subscription starts a fresh 3-month minimum if you pay monthly. That includes reactivating after a pause, or after cancelling. Your allowance follows the new billing period.

Money-back guarantee

Pay monthly has the same 30-day money-back guarantee as every paid plan. Available once per organization within 30 days of starting a paid subscription. A refund ends your paid plan immediately and may pause future paid events. See the guarantee terms.

Claiming it also stops the remaining payments, so nothing more is charged. Use the Money-back guarantee card on Dashboard > Settings > Billing, or contact support through /help.

Referral credits

Referral months earned while you pay monthly are added as account credit that pays toward your monthly charges. They don't shorten the minimum.